Update/Cancel your Recurring Subscription

Need to update an auto-renewing subscription (change amount, frequency, or payment method/card expiration date), or cancel? It’s pretty easy. (Click any picture to see larger.)

  • Log in [here] to your account (that link opens in a new tab so you can switch back here and follow along). There’s a password recovery function if you forgot it:

Login form with fields for username or email and password, a Log in button, a Remember me checkbox, and a red arrow pointing to the "Lost your password?" link.

  • Once logged in (if you’ve moved from that page, click “Account/Login” to get back), there’s a menu on the left; click “My Subscription”:

Screenshot with a red arrow pointing to the My Subscription link in the website sidebar menu, which also includes Dashboard, Orders, and Downloads.

    • To Cancel or Update if Payment is Not Failing: After clicking My Subscription, it should show you full details, including big buttons to Cancel or Change Payment. Easy!Screenshot of the subscription management dashboard with My Subscription selected, showing details like status, start date, and next payment date. Red arrows point from My Subscription to Cancel and Change Payment buttons.

 

  • To Update if Payment is Failing: Scroll down a little, and you’ll see your current subscription, including your renewal date. To update your payment, you’ll see “Pending Payment” (or, later, “Failed”) in the status. Click the Pay button:Screenshot showing a table of related orders, showing order numbers, dates, statuses, and totals. The top row highlights Pending payment in yellow, with a red arrow pointing to a blue Pay button.
  • You’ll see the option, “Use a new payment method”. Fill it in like you did when you first checked out, and you’re all set:Payment portion of a screen showing payment options: credit/debit card via Stripe with card logos, a selected radio button for Use a new payment method highlighted in yellow, PayPal option, and a blue Place order button at the bottom.

This all sounds more complicated than it is — it’s pretty easy when you step through it.

NOTE that there’s no need to notify Randy that you have updated your card: everything is completely automated. If you update your card in time, it’ll automatically charge it on the next attempt. If not on time, you’ll get a notice that it failed.

Important: If you’re in a place where your recurring subscription is failing, don’t go in and put in a new order! Because when the system gets a working credit card from the new order, it could ALSO charge your existing recurring order. If you want to switch out of recurring, cancel the recurring first, and then do your separate order.